You can also browse the topics below to answer your questions. If you do not find what you are looking for, please ask us here, or contact us.
Frequently Asked Questions
Can my system be branded with my organization logo and color scheme?
Can I make changes to my own system?
Are there any ongoing charges with the EntrySign system?
Where do we purchase more visitor labels?
Can you provide more ID cards for new staff?
We have more than one entrance into our building, do we need more screens?
Can I use EntrySign to log staff movements?
Is EntrySign Cloud-based?
Can I run daily reports from EntrySign?
Can I sign in with a QR code?
Does EntrySign have an evacuation app?
Do you have an app that staff could sign in on?
Can I have different levels of access for different staff into the Back Office Suite?
How soon could you install our system?
What information do you need from me?
Will it link to our SIS system?
Does it integrate with our door access control system?
What other integrations does EntrySign have?
I have an issue with my system, who do I contact?
What is the EntrySign knowledge base?
If you do not find what you are looking for, please ask us here, or contact us.
Yes, absolutely, and this is included as part of your system too.
Our experienced graphics team will produce a high-quality professional design, including your logos and color scheme to meet your brand guidelines.
Ask a member of our team for an example of some of the exquisite designs we’ve created.
Yes, of course.
There are lots of configurable options and settings in the Back Office Suite (BOS) and lots of helpful how-to articles on the EntrySign knowledge base to help you too.
There are no mandatory ongoing charges with the EntrySign system. We do offer market-leading, ongoing solution support packages to cover your complete EntrySign product. We also have a range of annual subscription packages, such as touch-free sign-in and EntrySign Live which are very popular too.
Speak to a member of our team who will be able to provide you with more information on what’s available.
You can purchase visitor labels from our dedicated labels department. Get in touch with them at labels@osbornetech.co.uk and let them know what you need.
Labels are usually despatched the same day on orders before 2 pm.
Yes.
We have a dedicated production team for ID cards. You can contact them directly at idcards@osbornetech.co.uk
Well, that depends. If you just need staff or other known users to the system, such as authorized visitors or contractors, you’ve got quite a few options.
We supply a range of small RFID terminals that can be placed at secondary locations so that your colleagues can simply swipe in and out.
We can also integrate with door access control systems to release doors or pull data from the door access control readers too.
Yes, all movements are recorded in the EntrySign system and you can access this data quickly and easily to build your own reports and access the specific data you need.
EntrySign is an on-premise solution, although we do have some parts of the system that can be cloud-based, our EntrySign Live application for example.
We feel that this is a better solution by having on-demand access to your information from within your organization, especially if there was an emergency. Imagine if there was an evacuation and you needed to know who was on your premises, but your internet connection was down?
The EntrySign Back Office Suite (BOS) provides you with access to all your data. You can run reports on demand or even schedule the reports you want.
Yes, in a number of different ways.
You can pre-book visitors who can then sign in with a QR code, or you can allocate QR codes to known users such as staff, authorized visitors, and contractors who can then sign in using a QR code.
EntrySign Live is our on-demand, up-to-the-minute live evacuation utility that can be accessed from any device with a web browser.
This provides you with quick access to the data you need, on any device, without having to download and configure apps. Especially if you’ve got more than one type of device. We’re making it simple; any device, any browser, and up-to-the-minute live data when you need it most.
We do. The MyEntrySign app can be used to sign in known users once they arrive at the site. We also have the Remote EntrySign app which allows remote workers to sign in too!
Yes, and you can define the levels of access you want for each user too.
It’s very easy to set up and we have lots of how-to articles to help you on the knowledge base. You can also call our friendly support team who will be happy to help you.
Most orders are generally completed in around 2-3 weeks. We need to collect some information from you to be able to configure and set up your systems such as logos, staff lists, policies, and some IT/Network information.
This usually takes up most of that time, but for urgent orders, if we receive this information sooner we can speed up the build time.
Well, it depends on what you’ve ordered, however, we will appoint you a member of our team as a direct point of contact who will provide you with a link to your order configuration portal.
The portal will tell you what we need and you can submit the information that we’ve asked directly through it.
If you have any questions or there’s something you’re not sure about, your single point of contact will be on hand to assist in any way they can.
EntrySign can integrate with most SIS systems.
We’re trying to minimize the amount of admin you need to do and being able to integrate with your SIS system means we can automate a lot of the daily tasks you might need to do around your student punctuality.
We integrate directly with Paxton and Stanley PAC door access control systems.
We have an API that can also be used to integrate with door access control systems, as well as our DAC integration terminal which can integrate with any door or access system.
We can directly integrate with Active Directory, door access control systems, MIS systems, time and attendance systems and we have an API so you can even write your own integrations.
The easiest way to access our support team is to report your issue to your dedicated helpdesk team.
You can do that directly at https://service.osbornetech.com or you can call our team on +1-646-982-1177
Don’t forget to check out the EntrySign knowledge base https://kb.entry-sign.com where there are lots of how-to videos and articles, frequently asked questions, and support tutorials.
The EntrySign knowledge base https://kb.entry-sign.co.uk is a complete resource for you to get help quickly.
Here there are lots of how to videos and articles, frequently asked questions and support tutorials to assist you with anything you might need.

